Awful first impressions of Virgin Media. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Being connected to the internet is one of the most important modern essentials in 20. Tried the virtual assistant but it didn’t prove helpful. Can I use one of three splitter cables? The middle one is labelled Virgin media. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Networking and WiFi. It has two outputs on the left of the wall box. to your Virgin Media socket. I also have this other dual cable going to the Smart Hub. We would like to show you a description here but the site won’t allow us. The RJ11 sockets will be redundant. to your Virgin Media socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. . The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. 0800 052 1734-----Deadwood1. Tudor. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Joining in Options. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. Hi, Same problem here. Can anyone help please? Need. I'm currently renovating my living room, including the electrics. Can you help? - 5401771. provided, I shall give them a call tomorrow. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Plug into the Hub. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. on 03-08-2020 18:05. We have tried plugging it into the only box we found it would fit but no luck. Options. 89K; 373; 537; Martin_N. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. But the metal isolator box looks like it might be the wrong way around. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. We all know and love the internet and TV services that can enter our homes through entry points. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Manage Your Account. braunlac. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . I’m annoyed because I actually had a virgin sales person in my house. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. If you do have a socket you can post a photo here. The NTL cable termination box is outside. Can someone come and set it up? 0 Kudos Reply. The Openreach sockets do not work for Virgin Media. We have tried plugging it into the only box we found it would fit but no luck. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. 168. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Plug the cables into the Hub. 0 Kudos. If your not a virgin media customer then nothing. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Stay safe online. TEL1 on the hub should take on your. Check your DMs btw. 03K; 1. Also tried the Ethernet, not. The box and cables may have been removed by the previous occupiers. Solved: we were not told we would need a Virgin media specific wall socket. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Forum. Router Plugin Port. 100. My previous sky microfilter attached here. Switched On Families. This includes: The Stream box. Hi , Thank you for your post and welcome to our community forums. You can also check for a loose cable as not all properties have a socket. screw the master socket back to the wall. Manage Your Account. No photo attached. No VM wall socket; Options. 3 minutes ago. That is a rooftop aerial outlet for Freeview TV. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Please help. Virgin Media; My Virgin Media; Shop;. No Virgin Media wall socket on 16-10-2022 18:45. Account - Cable. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm a Very Insightful Person, I'm here to share knowledge. Account - Mobile. Hi. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. The cable could be hidden within, or behind, furniture. My Virgin Media App. Just joined. Entertain me; Broadband Deals. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I will only be using one wall socket, so the other socket will have no connections. The phone has been plugged into a wall socket and was working fine for years. VM will usually only supply a Quickstart to a property that had VM previously. See where this Helpful Answer was postedThanks for your reply. We have tried plugging it into the only box we found it would fit but no luck. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. 100. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just joined Options. Two virgin media wall sockets, only one required in QuickStart,. Back a step. However the wall socket doesn’t have the correct connection for the cable with the hub. Security matters. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. ago No those shotgun coax cables will be connected to a sky satellite dish. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. The hub got delivered on time as promised. --. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Get the Hub ready by connecting the wires. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 12-10-2022 18:51 - edited 12-10-2022 18:59. No wall socket. Connect the cable adaptor to the black. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. But its still failing to get any connection (i think i. Sometimes there is no wall box, just a trailing cable. Can anyone help or know how long it takes to g. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. on 14-09-2022 12:00. We would like to show you a description here but the site won’t allow us. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. When I was going to self-install it, I didn't find any wall socket. Options. May I know which one I can connect. Some of the cables hanging out the wall were cut off after the house improvements. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. Occasionally only a very short stub of wire is left. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. No virgin media wall socket dtheocharoudis. The cable could be hidden within, or behind, furniture. Sign in . Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. But I have no Virgin Media Wall socket in my house. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Joining in Options. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Back a step. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Re: No Wall Socket for Quickstart. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Plug it into a wall socket near one of your existing Powerlines. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. The new cables from your Quick Start kit will be push fit. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. It is surface clipped usually. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. on 25-09-2022 15:41. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Raised Rounded Profile. Options. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Virgin Media Quickstart set up. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If an engineer is offered - accept that. It can take 5 to 10 minutes to restart. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 283; 37; 57; stabilo00. Controlling your TV. I can only find the TV socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. 0 Kudos. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 2. Hi there @vmcusto1, welcome to our forum and thanks for your post. You can also identify a split socket looking at the side. Manage Your Account. Hi there. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in. I have tried to contact vm but I don’t have a landline number so they w. Call the Pre-installation and delivery team on 0800 052 1734. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. See full list on itblogpros. 3 minutes ago. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. No wall socket for my broadband quick set up. Account - Mobile. Apply a gentle force to begin with, turning anti-clockwise. Re: No Virgin media wall socket. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Hoping someone can help me with a pre-installation question. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Thank you very much 🙂. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Explain what needs to be done and book an engineer visit. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. . My previous sky microfilter attached here. Manage Your Account. indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. com email address to different Virgin account. Please support me in this regard. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. I recently applied and received the delivery for a virgin package of tv broadband. I've got the same problem as above. But I have no Virgin Media Wall socket in my house. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Delivery 7 days a week. Give virgin a call and arrange an engineer visit. How about using a 10m RJ11 to RJ11 telephone cable. If you're happy for us to get this booked. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. In your Stream kit you’ll find everything you need to get the Stream box up and running. Kath_F. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. TV box - 15 mins. Tudor. Thanks again. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Now to my Issue: I opted for the self-installation ki. Plug the cables into the Hub. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Phone. I have also checked outside and there is no box either on my property or on my boundary wall. My understanding is you can only get the quick start kit if the house has had VM in the past. Rob. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Connect the Hub’s power cable with the blue tab. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. No virgin media wall socket. I received a box to quick start with VM but there is no wall socket in my flat. Tags (1) Tags: wall socket. Gradually increase the force until the. You can also check for a loose cable as not all properties have a socket. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. easy install. Cihank617. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Placed an order and the lady said we were eligible for quick start self installation. We would like to show you a description here but the site won’t allow us. 29-12-2022 20:58 - edited 29-12-2022 21:00. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Manage Your Account. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Push the white cable with the black label into the Hub. Wish this was made clearer when. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Getting Connected with Virgin Media is easy when you have a wall socket. You need to go outside and locate the brown or grey omnibox on the wall. The other is marked TV, & this is used for TV & Broadband. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. I can only find the TV socket. Connect the Hub’s power cable with the blue tab. Home Phone. However no idea of how long that might take. So you can either unscrew this one & push on the connector provided in the Quick Start pack. QuickStart, set up and connections. If you had any further enthusiasm. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. service status says landline and broadband working but TV has fault. on 29-01-2022 10:55. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. New Install Assistance. My Virgin Media App. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. . All the wall sockets I can see are for BT. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Hi there @harpreetsingh21. The thing is that there is no socket in the wall. Forum; Apps. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Virgin Media; My Virgin Media; Shop;. Tudor. on 30-12-2022 13:41. I think there’s something missing to the Virgin Media wall socket in my flat. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. No wall socket. I am going to send you a private message. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 08K; 2. 0 Kudos. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. . Turn on and start the hub. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. . on 14-09-2022 12:00. Can anyone please help me. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. There are multiple different branded wall boxes inside our flat but none. Various cable mediums are used in modern systems to transmit data. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. 0. - 4993023We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. 1 ACCEPTED SOLUTION. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. The cable could be hidden within, or behind, furniture. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Also available from the likes of Screwfix, Homebase, Toolstation etc. A power adaptor to plug into the Stream box and a power socket at the wall. The cable going in will be a double. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Connect the cable adaptor to the black banded end of the 3m isolator cable. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . The wall box may be branded with the logos of an old cable TV company (not VM). Kindly help me with a manned installation. In response to Jonny-M. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Browse Virgin Media Virgin Media Community. No wall socket to connect. We would like to show you a description here but the site won’t allow us. Networking and WiFi. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . It is likely you will be waiting a few days. Tudor. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. My Virgin Media App. For into also image of the. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Just moved in to new (rental) flat. No internet, unfortunately. If it is a loose cable only, you will need one of these to connect the Quickstart cable. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . If you can get Quickstart, you can choose one of two delivery options. ThanksRe: No virgin media wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. No photo attached. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 5. I'm a Very Insightful Person, I'm here to. 168. We recently applied for a virgin package of tv, phone and broadband. Available with M50 broadband or faster. Don’t plug the power cable into a plug socket yet. 0 Kudos Reply. Account - Cable. Hi , Welcome to our Community Forums and thanks for your post. 22-12-2022 19:19 - edited 22-12-2022 19:20. Account - Cable. Look for an omnibox on the outside of your property and try and trace the cable. both appear. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. We do not have an internal VM box to plug the round ended cable into. You’ll know it’s ready when the white power light at the front of the Hub is on. on 18-05-2022 19:55. There is one Ethernet connection point and socket with a circle on the wall. If an engineer is offered - accept that. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. He was going door to door. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Thank you for the tel no.